Service
MiR Service provides a variety of service products designed to help our customers optimize uptime and increase productivity.
The foundation of our service offering is based on prevention rather than repair. Along with MiR Service Level Agreements, we offer Extended Warranty, access to Software Upgrades, access to a 24/7 Call Center, and MiR Insights as annual service offerings. Additionally, you have the opportunity to choose stand-alone service items such as spare part packages, training, and more according to your needs.
Our service product descriptions can be found in the documents below, providing detailed information about each offering.
Service Products
- MiR Service Presentation
- MiR Service Brochure
- Concept of Yearly Subscription Extended Warranty
- Concept of Yearly Subscription Software Upgrade
- Concept of Yearly Subscription 24/7 Call Center
- Concept of Service Application Support
- Concept of Service Critical Sparepart Package
- Concept of Service Full Inspection
- Concept of Service Wi-Fi Assessment
- Concept of MiR SLAs
- Recommended Spare Parts Packages
- MiR Customer Portal Explained
- MiR Insights Onepager
- MiR Community
- SLA - Existing Robots No BSM Intro Offer
- SLA - Existing BSM Intro Offer
- SLA - New Robots Intro Offer
- Training Programs
- MiR Service Level Agreement - Terms & Conditions
- Annual Preventative Maintenance Registration
- Digital Course - MiR Service: Selling "Peace of Mind"
